Ruben Jimenez Uribe

Senior Application Support Specialist
Guadalajara, Jalisco, Mexico · jimeneruben@gmail.com

Computer Systems Engineer with a strong foundation in programming across multiple platforms and operations in cloud environments. 15+ years of experience in web systems, technical support and automation, from CMS administration and Linux servers to Docker, CI pipelines and AWS. Comfortable working in Agile teams and turning recurring problems into long-term solutions.

Experience

Senior Application Support Specialist

Luxoft
  • Provide technical support and resolve client-reported issues efficiently.
  • Manage and prioritize ticket workflows to ensure timely resolution.
  • Proactively identify recurring problems and propose long-term solutions.
  • Automate repetitive tasks using scripting languages (Python, Bash).
  • Analyze logs and trace stack traces to determine root causes.
  • Write and optimize complex queries on relational databases (MySQL, PostgreSQL).
  • Work daily with ticketing and project tracking tools (Jira, Workfront).
2022 - Present

Technical Support Engineer, Development

Brightcove
  • Worked directly with customers via phone, CRM and email to resolve technical issues.
  • Provided escalated technical and triage support to other team members.
  • Supported customers in the correct use of the Brightcove REST APIs and SDKs.
  • Used scripting languages such as Python, JavaScript and PHP to reproduce and solve issues.
  • Contributed to the online community and knowledge base with up-to-date solutions.
2021 - 2022

Product Owner / Systems Specialist

NXP Semiconductors
  • Managed the product backlog of the corporate CMS and wrote user stories for enhancements and new features.
  • Evaluated product progress, enhancements and fixes; provided support to the web team.
  • Administered Linux servers and containerized applications with Docker.
  • Created and maintained CI pipelines with Python and Jenkins.
  • Built tool integrations with PHP and generated reports from system data with PHP and Python.
  • Created documentation and new communication channels for the team.
2016 - 2021

Web Publishing Team Lead

NXP Semiconductors
  • Supported web launches and updates of new product pages.
  • Tested the site after releases across multiple languages.
  • Developed new web-based applications for the NXP website.
  • Supported corporate events such as NXP FTF Americas, updating the main event page and mobile app.
2008 - 2016

Skills

Cloud & DevOps
AWS EC2 S3 VPC ELB Auto Scaling RDS Docker Jenkins Git Linux
Languages & Scripting
Python Bash PHP JavaScript SQL
Web & Data
HTML CSS / Sass Bootstrap jQuery Laravel REST APIs JSON MySQL PostgreSQL WordPress Joomla TeamSite
Ways of Working
Agile / Scrum Project Management Root Cause Analysis Process Optimization Jira Workfront

Projects

Cloud Resume on AWS

S3 · CloudFront · ACM · Route 53

This site. A static resume hosted in a private Amazon S3 bucket and served globally through CloudFront with Origin Access Control, HTTPS via AWS Certificate Manager, and a custom domain in Route 53. Architecture diagram and source code are documented on GitHub.

View on GitHub

Education

ITESO

Bachelor of Computer Systems Engineering
December 2015

CETI Colomos

Electronics and Communications Technologist
July 2008

Training & Certifications

  • AWS Cloud Quest: Cloud Practitioner - AWS Skill Builder

Built with HTML/CSS and hosted on AWS. Template based on Start Bootstrap - Resume (MIT License).